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Your NextLevel MCA subscription is billed through your CRM account. As long as that subscription is active (or in a trial), everyone on your team has full access. If a payment fails or the subscription is cancelled, access to NextLevel MCA is paused until billing is sorted out. Your data is never deleted.
Updating billing is done in your CRM by whoever manages your account’s subscription, usually the owner.

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What you’ll see

Instead of the app, everyone on the account sees Your subscription isn’t active:
Access to NextLevel MCA is paused for this account. Update your billing in your CRM to restore it. Everything you’ve entered is kept and will be here when you’re back.
The CRM itself may also pause the account when a payment is overdue.

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What’s paused and what keeps working

A payment that’s past due counts as not active, the same as a cancelled subscription.

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Getting access back

1

Update billing in your CRM

Pay the outstanding invoice or restart the subscription through your CRM account’s billing.
2

Wait a little

NextLevel MCA checks your subscription status about once an hour, so it can take up to an hour to notice.
3

Click I've updated billing, try again

On the notice, click I’ve updated billing, try again to reload. If you still see the notice, wait a few more minutes and try again.
Everything is where you left it once access is back.

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Your plan and seats

Your plan decides how many team members can have access to NextLevel MCA. Settings → Team shows how many seats you’re using, for example 3 of 6 seats used. If you try to add someone past the limit you’ll see User limit reached with a prompt to upgrade your plan. Upgrading is done through your CRM account’s billing. See Adding team members.

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Common problems

Give it up to an hour, then click I’ve updated billing, try again. If it’s been longer than that, contact NextLevel MCA at support@nextlevelmca.com with the date you paid.
If lender replies stopped being logged, submissions stopped going out or bank statement analysis won’t start, check whether your subscription is active. These pause along with the app.
This is a different screen: the CRM account isn’t set up for NextLevel MCA at all. Contact NextLevel MCA at support@nextlevelmca.com.