How do I track lender replies and declines?

After you submit a deal, each lender’s submission has a status. NextLevel MCA reads lenders’ replies from your connected mailboxes and updates those statuses for you. You can also change a status yourself. This article covers both, for anyone who can see the deal.

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Where to look

• On a deal: the Submissions tab. The right side shows counts for Sent, Needs info, Approved and Declined, then Active submissions, one row per lender.
• Across all deals: the Submissions page in the main menu. It lists every submission with its Deal, Funder, Status, Submitted date, Age in days and Submitted by. Search by deal or funder, filter by status, funder or deal, and click a row to open the deal.

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What the statuses mean

A submission can also show funded when the lender’s email says the deal funded. Submissions sent through a lender’s API show the lender’s own status instead, with an attempt number; see Submitting to lenders.

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How replies are read

Your connected mailboxes are checked about every two minutes. A reply is matched to a submission when it arrives in the same email thread as the submission, or when it comes from an address on the lender’s record. When the app is confident about both the submission and what the reply says, it updates the submission:

• An offer or approval logs the offer on the deal’s Offers & Contracts tab and sets the submission to Approved. If the lender already had an offer on the deal, the new terms replace it, see Revised offers. Terms identical to ones already on file are not logged twice.
• A decline sets Declined and keeps the reason the lender gave.
• A request for information sets Needs info and lists the items the lender asked for.
• Contracts attached to a reply to your contract request are filed on the deal, see Contracts and signatures.

A reply can’t undo a decision: a later “need more info” email doesn’t reopen a declined submission, and an approval always wins over an open status. When the app isn’t sure, it doesn’t change anything. The reply is still kept on the submission so you can read it and set the status yourself. You get a notification when a lender approves, declines or asks for information on your deal. See The notification bell.

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See what a lender said

Click Open on a row in Active submissions (or Details in the row’s ⋯ menu). The details window shows:

• When it was sent, by whom, the method (Email or Lender API) and the Document ref.
• What the lender asked for, when the status is Needs info.
• Decline, with the lender’s reason, when it was declined.
• Lender replies: each email matched to this submission, with what was read from it (offer amount, factor, term, decline reason and so on) and pills such as Offer logged, Same terms re-sent or Needs review. Click Show full email to read it all.
• Activity: every change to the submission.

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Update a submission yourself

On the deal’s Submissions tab, in Active submissions: Once a lender’s offer on the deal is marked funded, that lender’s status is locked and can’t be changed from the tab. Declined submissions are hidden on the deal’s Overview and Submissions tabs until you turn on Show declined. The choice is remembered in your browser.

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Common problems