When an advance is Renewal ready
An advance is Renewal ready when the share of its payback amount paid so far reaches the renewal threshold, and it isn’t Paid off. “Paid so far” is the Paid in figure you see on the Advances page:- On track with no payments recorded: an estimate from the funded date, the payment amount and how often it’s paid. It grows every payment day.
- Payments recorded (for example by an integration connected through the API): the recorded total.
- Missed payments or Defaulted: the recorded total, which is 0 if nothing was recorded.
- Paid off: the full payback.
- The threshold is 50% unless an admin changes it under Settings → General → Preferences → Advance renewal threshold. It applies to every advance in the workspace.
- One advance can have its own threshold. Open the advance, and on its Overview tab under Renewal Settings, enter a percentage in Threshold Override and click Save. Leave it empty to use the workspace default.
The same figure is used everywhere: the Advances page, the advance’s details, the deal’s Advances card, the business page, CRM workflow actions, the API and webhooks. When it’s an estimate, the advance’s details say so under Payment Progress.
Find renewal-ready advances
- Advances page: a Renewal pill shows next to the status of each ready advance. Use the Renewal: any filter and choose Renewal ready to list only those.
- An advance’s details: a Renewal Ready badge on its Overview tab.
- The business page: the Renewal Outlook card shows the merchant’s active advances, the outstanding balance, how many are ready now, and roughly how many days until the next one is.
Start a renewal deal
1
Open the business
Go to Businesses and open the merchant, then click New deal. (Or click New deal on the Deals page and pick the business under Who is this application for?)
2
Check the application
The application opens filled in from what’s on file: the business’s legal name, DBA, EIN, phone, address, entity type, industry and start date, and each owner’s name, email, phone, date of birth, address and ownership. Social Security numbers aren’t stored in full, so enter them again.
3
Keep 'This is a renewal' ticked
When the business has a renewal-ready advance, This is a renewal appears, ticked, with a line such as Renews the Acme Funding advance: 62% paid, $18,400 left. Leave it ticked to link the new deal to the deal and advance it renews.
4
Create the deal
Finish the application as you would for any deal, see Creating a deal.
Common problems
An advance shows a high Paid in but no Renewal pill
An advance shows a high Paid in but no Renewal pill
Check the threshold under Renewal Settings in the advance’s details: the advance may have its own Threshold Override above the workspace default.
Paid in dropped after payments were recorded
Paid in dropped after payments were recorded
Once payments are recorded against an advance, Paid in shows the recorded total instead of the schedule estimate. If the integration recorded only some of the payments, the figure is lower than the estimate was.
'This is a renewal' doesn't appear on the application
'This is a renewal' doesn't appear on the application
The business has no advance that is renewal-ready yet. You can still create the deal; it just isn’t linked as a renewal.
A paid-off advance isn't flagged
A paid-off advance isn't flagged
Paid-off advances are never Renewal ready. Start a new deal for the merchant from the business page.
I can't change the workspace threshold
I can't change the workspace threshold
Only admins see Settings → General → Preferences. Ask an admin, or set a Threshold Override on the advance itself.