> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nextlevelmca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I set working hours for my team?

> Choose when your team can see customer data, give someone their own hours, and lock one person out until you unlock them.

Working hours let an admin decide when the team can see customer data. Outside those hours people can still sign in, but NextLevel MCA shows them a notice instead of your deals, businesses and merchants. You can also lock one person out until you unlock them, for example while they're serving notice.

<Note>
  Working hours are for admins only. Admins are never paused, so someone can always change the hours or unlock a person.
</Note>

## Set your account's hours

<Steps>
  <Step title="Open Working hours">
    Go to **Settings → Team → Working hours**.
  </Step>

  <Step title="Turn on Account hours">
    Switch on **Account hours**. Each day starts at 9:00 AM to 5:00 PM, Monday to Friday, with the weekend closed.
  </Step>

  <Step title="Set each day">
    For each day, switch it on and choose a start and end time, or switch it off to close it all day. Each day has one block of hours, and it can't run past midnight.
  </Step>

  <Step title="Save">
    Click **Save changes**. People are paused or let back in within a minute.
  </Step>
</Steps>

Times are in your account's time zone, the same one your reports use. It's shown under the days.

## Change one person's hours

Under **People**, everyone who isn't an admin has a row showing whether they're open right now, for example **Open until 7:00 PM** or **Paused until 8:00 AM Monday**. Pick one of these for each person:

| Choice | What it does |
| - | - |
| **Account hours** | Follows the account's hours. This is where everyone starts. |
| **Never paused** | Can use NextLevel MCA at any time. |
| **Own hours** | Their own days and times instead of the account's. Set them and click **Save hours**. Useful for someone who works a different shift or from another time zone. |
| **Locked until unlocked** | Paused straight away, day or night, until you click **Unlock**. Their row shows who locked them and when. |

Locking and unlocking are recorded in your account's activity log.

## What a paused person sees

| Where | While paused |
| - | - |
| NextLevel MCA, in the CRM and on the phone | **Your access is paused until 8:00 AM Monday**, or **until an admin unlocks you**, instead of the page. The notice lifts on its own when access returns. |
| Their own settings | **Stay open:** their profile and mobile PIN, **My mailbox** and notification preferences. |
| Help and the ? button | **Stay open.** The assistant can answer how-to questions but can't look up deals or merchants. |
| CRM contacts, opportunities and conversations | Covered by the same notice. The CRM's menu and its other pages work as usual. |
| The notification bell in the CRM | Shows the notice instead of notifications. |
| Notifications on the phone and by email | Held back. They're waiting in the bell when access returns. |
| Claude, ChatGPT or another AI app connected to their account | Every request is refused with the time access returns. |

## What keeps working

Working hours limit what people see, not what your account does. While someone is paused:

* lender replies are still read from your mailboxes and logged on the deal,
* submissions and emails already on their way still go out,
* CRM workflows, your application form and the merchant portal keep running,
* API keys and the integrations that use them (your website form, Zapier) keep working.

## Good to know

* **The CRM's own phone app isn't paused.** NextLevel MCA can only cover CRM pages in a browser. If someone mustn't see your leads at all, also change their permissions in the CRM, or remove them from the team.
* **Changes take effect within a minute,** including Unlock, and including CRM pages that are already open.
* **The pause starts and ends on time** even if the person has the app open and isn't clicking anything.

## Common problems

<AccordionGroup>
  <Accordion title="I locked someone but they can still see deals">
    Give it a minute, then ask them to reload the page. If they're using the CRM's phone app, NextLevel MCA can't cover it; change their permissions in the CRM instead.
  </Accordion>

  <Accordion title="A rep was paused while working late">
    Set them to **Own hours** with a later end time, or **Never paused** if their hours vary.
  </Accordion>

  <Accordion title="The times look an hour or more off">
    Hours follow your account's time zone, not each person's computer. For someone in another time zone, give them **Own hours** that match their day in your account's time zone.
  </Accordion>

  <Accordion title="I don't see Working hours in Settings">
    Only admins see it. Ask an admin on your account to set the hours or make you an admin.
  </Accordion>
</AccordionGroup>


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