> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nextlevelmca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I send myself a test notification?

> Check that your bell and pop-up alerts work with the Send a test button.

**Send a test** puts a notification in your own bell and pops it up on every device where you've turned alerts on. Use it after turning on alerts, or when you think notifications have stopped. Anyone can send themselves a test; nobody else receives it.

## Sending a test

<Steps>
  <Step title="Open your notification settings">
    Go to **Settings → Notifications**, or click the NextLevel MCA bell in your CRM header and then **Preferences**.
  </Step>

  <Step title="Click Send a test">
    It's under **Pop-up alerts**, next to **Turn on** or **Turn off**.
  </Step>

  <Step title="Check the result">
    A message tells you where the test went:

    * **Test sent. A pop-up should appear in a few seconds, and it is in your bell.** You have alerts on for at least one device.
    * **Test sent to your bell. Turn on pop-up alerts to get it on this computer too.** You don't have alerts on anywhere yet. See [Desktop notifications](/help/desktop-notifications).
  </Step>
</Steps>

## What you'll see

The test is titled **Test notification** and says *Alerts are working. Lender replies, merchant activity and deal changes will show up like this.* It shows in the bell as unread, and clicking it opens the Notifications page.

## What happens next

* The pop-up goes to **every** computer and phone where you've turned alerts on, not only the one you're using.
* The test ignores your per-event **Push** and **Email** switches. It never sends an email.
* It doesn't involve any deal, and nobody else is notified.

## Common problems

<AccordionGroup>
  <Accordion title="The test is in the bell but no pop-up appeared">
    Check **Pop-up alerts** reads **On for this browser**. If it does, your computer's notification settings or a Do Not Disturb or Focus mode may be hiding it. See [Desktop notifications](/help/desktop-notifications).
  </Accordion>

  <Accordion title="The test didn't show in the bell">
    Refresh the page and open the bell again. If it's still missing, [get help](/help/getting-help).
  </Accordion>

  <Accordion title="The test arrives, but real notifications don't">
    Real notifications only come for deals where you're the originator or closer (or every deal, if you're an admin or manager and turned that on), and never for things you did yourself. Push and email also follow your switches. See [Notification preferences](/help/notification-preferences).
  </Accordion>

  <Accordion title="&#x22;You aren't a user in this workspace, so there are no notifications for you here.&#x22;">
    You're signed in with a NextLevel MCA staff account that isn't a user in this workspace. Add yourself under **Settings → Team** first.
  </Accordion>

  <Accordion title="&#x22;Couldn't send the test&#x22;">
    Try again in a moment. If it keeps failing, [get help](/help/getting-help).
  </Accordion>
</AccordionGroup>


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