> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nextlevelmca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I log and manage an offer?

> Log a lender's offer on a deal, set the primary offer, track stips, and pitch the offer to the merchant.

Offers live on the deal's **Offers & Contracts** tab. Many arrive on their own, read from a lender's reply email or sent back through a lender's API. This article covers logging one yourself and working with offers once they're on the deal. Logging needs the **Log Offers** permission, which reps, managers and admins have by default. Editing needs **Edit Offers** (managers and admins by default).

## Log an offer

<Steps>
  <Step title="Open Add Offer">
    Use any of these:

    * **Manual offer** on the **All offers** card of the deal's **Offers & Contracts** tab.
    * **Log offer** in a submission's **⋯** menu on the **Submissions** tab. The lender is filled in.
    * Setting a submission's status to **approved** on the **Submissions** tab.
    * **Add offer** on the **Offers** page in the main menu. You pick the deal as well, from your deals that aren't closed out or funded.
  </Step>

  <Step title="Fill in the terms">
    * **Lender** (required)
    * **Funding Amount** (required)
    * **Factor Rate** (required), for example 1.42
    * **Payment Frequency** (required): Daily, Weekly, Bi-weekly or Monthly
    * **Term** (required), in **Days**, **Weeks** or **Months**. The unit starts from the frequency (days for daily, weeks for weekly and bi-weekly, months for monthly); change it when the lender quoted another, for example 6 months paid daily.
    * **Points** (optional), a whole number from 0 to 100

    **Payback Amount** (funding amount × factor) is worked out for you as you type. So is **Payment Amount** when the term splits into payments: payback ÷ the number of payments, so a 20-week term paid bi-weekly is 10 payments. When it doesn't, for example 6 months paid daily, type the lender's payment, or leave it blank if you don't have it yet.
  </Step>

  <Step title="Click Add Offer">
    The offer appears in **All offers** with its lender, amount, factor, term, frequency, payment, payback, points and status.
  </Step>
</Steps>

<Note>
  An offer you log by hand is always added as a new offer. It never replaces the lender's earlier offer, even if the terms changed. Offers read from lender emails and APIs do replace earlier terms; see [Revised offers](/help/revised-offers).
</Note>

## The primary offer

The primary offer is the one you're working. It sits at the top of the tab, shows on the deal's Overview, is the offer **Request contract** and **Send to merchant** act on, and is recommended to the merchant in the portal.

* **Set primary** on a row (or **Set as primary** in its **⋯** menu) makes it the primary.
* **Change primary** under the primary card switches to another offer. **Withdraw** removes the primary without choosing another.
* **Remove primary** in the primary offer's **⋯** menu does the same as Withdraw.
* An offer the merchant accepts in the portal becomes the primary automatically.

**All offers** lists the primary first, then the rest from lowest factor rate up.

<Frame caption="The primary offer, with Request contract and Send to merchant beside it.">
  <img src="https://mintcdn.com/nextlevel-mca/zKDgELl8M8ulfBuT/images/deal-offers-primary.png?fit=max&auto=format&n=zKDgELl8M8ulfBuT&q=85&s=4633d8b29493fb996e7b8fde2cd2576c" alt="The primary offer, with Request contract and Send to merchant beside it." width="1696" height="420" data-path="images/deal-offers-primary.png" />
</Frame>

## Change an offer's status

Click the status pill on an offer to move it through your offer stages. Some stages ask for more:

* A stage for a merchant who turned the offer down asks for a **Decline Reason**, such as **Terms Too Expensive** or **Found Better (Competitor)**, with optional notes.
* A stage for a deal that fell through asks for a failure reason, such as **Merchant Backed Out** or **Lender Rescinded**.
* Choosing funded opens the funding window instead, see [Marking a deal funded](/help/mark-funded).

Some stages, when the primary offer moves into them, ask you to pick a new primary from the remaining offers. You can skip it.

## Stips

When an offer is in a stage that tracks documents, a **Document Checklist** for that lender appears under the offers table.

* **Load Defaults** fills an empty checklist with a default set of stips.
* **+** adds a stip by name. The **⋯** menu on a stip deletes it.
* Tick a stip when you've received it. The checklist shows how many are in, such as *3 of 5 received*.
* When every stip is ticked, the app may offer to move the offer to the next stage.

## Pitch the offer to the merchant

<Steps>
  <Step title="Open the pitch">
    Click **Send to merchant** beside the primary offer, or **Pitch to merchant** in any offer's **⋯** menu.
  </Step>

  <Step title="Check the email">
    Pick the **From** mailbox, tick the merchant contacts under **To (Merchant)**, and edit the **Subject Line** and **Email Body**. The text starts from your **Pitch Offer** template (**Settings → Templates → Pitch Offer**).
  </Step>

  <Step title="Send">
    The email includes a secure portal link, valid for 24 hours, where the merchant can review the offer and accept or decline it. The offer is shared to the portal at the same time and shows an **In portal** pill.
  </Step>
</Steps>

To put an offer in the portal without emailing, choose **Share with merchant** in its **⋯** menu, then send the portal link yourself, see [The merchant portal](/help/merchant-portal). **Remove from portal** takes it back out.

When the merchant responds, the offer shows **Accepted by merchant** or **Declined by merchant**, the deal's activity log records it, and the deal's rep is notified. An accepted offer becomes the primary, and your pipeline can move the deal forward when a stage is set up for it, see [Pipeline stage events](/help/pipeline-stage-events).

## Edit or delete an offer

* **Edit offer** in the **⋯** menu changes the terms. Edits are recorded on the offer.
* **Delete** removes the offer. A funded offer can't be deleted. To undo a funding, delete its advance first (under **After funding**, **⋯** → **Delete**; tick **Also delete related records** to remove its Lender Commissions and Rep Commissions too), then delete the offer.
* Deleting a lender's newest revision brings back the terms it replaced, see [Revised offers](/help/revised-offers).
* When you delete a lender's last offer on the deal, its submission goes back to **Sent**, so you can send it again. If the submission only existed because you logged the offer by hand, it's removed.

## What's next

* A lender sent new terms: [Revised offers](/help/revised-offers)
* Getting contracts from the lender and to the merchant: [Contracts and signatures](/help/contracts-and-signatures)
* The deal funded: [Marking a deal funded](/help/mark-funded)

## Common problems

<AccordionGroup>
  <Accordion title="'Please fill in all required fields'">
    **Funding Amount**, **Factor Rate** and **Term** are all required, as is a lender. Points are optional.
  </Accordion>

  <Accordion title="Request contract and Send to merchant are greyed out">
    There's no primary offer. Click **Set primary** on the offer you're working.
  </Accordion>

  <Accordion title="I can't change a funded offer's status">
    Once an offer is funded and its advance exists, its status is locked, and **Mark as funded** no longer appears in its menu.
  </Accordion>

  <Accordion title="The merchant can't see the offer in the portal">
    Check the offer shows **In portal**. If the lender revised its terms since you shared it, the new terms aren't shared automatically: share the new offer.
  </Accordion>
</AccordionGroup>


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