> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nextlevelmca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I choose which notifications I get?

> Settings → Notifications: pick which events send a pop-up alert or an email, and who gets told about what.

Every notification shows in your bell. On your preferences you choose which events **also** send a pop-up alert (push) or an email. These settings are yours alone; changing them doesn't affect anyone else. Everyone can open them, whatever their permissions.

## Opening your preferences

* In NextLevel MCA: **Settings → Notifications** (under **Personal** in the Settings menu).
* From the bell in your CRM header: click the bell, then **Preferences**. The settings open inside the panel, with a back arrow to return to the list.
* From the Notifications page: **Preferences** at the top.

## Choosing events and channels

<Steps>
  <Step title="Find the event">
    Under **What you hear about**, events are grouped into **Lenders**, **Merchants** and **Deals**.
  </Step>

  <Step title="Flip the switches">
    Each event has a **Push** switch (a pop-up on the computers and phones where you turned alerts on) and an **Email** switch. Changes save as soon as you flip them.
  </Step>
</Steps>

You can't turn an event off in the bell itself; the bell and the Notifications page always get everything. In the CRM bell panel the switches are compact: the first column is push, the second is email, and hovering an event shows what it means.

### The events and their defaults

| Event | What it means | Push | Email |
| - | - | - | - |
| **Lender approved or sent an offer** | A lender approved a deal, or sent new terms. | On | On |
| **Lender needs more information** | A lender asked for documents or details before deciding. | On | Off |
| **Lender declined** | A lender passed on a deal. | Off | Off |
| **Lender sent contracts** | Contracts arrived from a lender. | On | On |
| **A submission failed to send** | A deal could not be sent to a lender. | On | On |
| **Merchant accepted an offer** | The merchant accepted an offer in the portal. | On | On |
| **Merchant signed** | The merchant signed the application or returned signed contracts. | On | On |
| **Merchant uploaded documents** | The merchant uploaded documents. | On | Off |
| **Document request completed** | Every document in a request has come in. | On | Off |
| **New application from your link** | A merchant applied through your application link. | On | On |
| **Deal assigned to you** | You became the originator or closer on a deal. | On | Off |
| **Deal passed to you** | A deal was passed to you to work. | On | Off |
| **Deal funded** | A deal funded. | On | On |
| **Bank statement analysis finished** | The bank statement analysis for a deal is ready. | Off | Off |

Push only reaches you on devices where pop-up alerts are on. The **Pop-up alerts** section at the top of the page turns them on for the computer or phone you're using. See [Desktop notifications](/help/desktop-notifications).

## Email notifications

Notification emails go to the email address on your NextLevel MCA user. They're sent by NextLevel MCA itself, not from your connected mailbox, so they arrive even if you haven't connected one. Each email has the notification's title and details and an **Open the deal** button.

## Who gets told about what

| Event | Who receives it |
| - | - |
| Most deal events (lender replies, merchant activity, funded, analysis finished, new application) | The deal's closer and originator. If neither is set, whoever created the deal. |
| **Deal assigned to you** | Only the person who became originator or closer. |
| **Deal passed to you** | Only the person the deal was passed to. |

You're never notified about something you did yourself.

### Every deal (admins and managers)

Admins and managers see an extra section, **Every deal**, with the switch **Notify me about every deal I can see**. With it on, you also get notifications for deals you don't originate or close:

* Admins hear about every deal in the workspace.
* Managers hear about the deals they can see, which is usually their team's. See [Record visibility](/help/record-visibility).

Your push and email choices still apply to these extra notifications. Reps don't have this switch.

## Common problems

<AccordionGroup>
  <Accordion title="I turned Push on but get no pop-ups">
    Push needs pop-up alerts turned on for the device you're using. Check **Pop-up alerts** at the top of the page says **On for this browser**, then [send a test](/help/test-notification).
  </Accordion>

  <Accordion title="I'm not getting notification emails">
    Check the **Email** switch for that event, your spam folder, and that you're the originator or closer on the deal. The email goes to the address on your NextLevel MCA user; ask your admin if it's out of date.
  </Accordion>

  <Accordion title="&#x22;Couldn't save your notification settings&#x22;">
    The change didn't save. Refresh the page and try the switch again.
  </Accordion>

  <Accordion title="&#x22;No notifications for this sign-in&#x22;">
    You're signed in with a NextLevel MCA staff account that isn't a user in this workspace. Add yourself under **Settings → Team** to get notifications here.
  </Accordion>
</AccordionGroup>


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