> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nextlevelmca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I get pop-up alerts on my computer or phone?

> Turn on pop-up alerts for this computer or phone, including the small setup window that opens from inside the CRM.

Pop-up alerts (push notifications) put a notification on your screen when a lender replies, a merchant signs or a deal funds, even when the CRM tab is closed. You turn them on once for each computer and phone. Everyone can do this for themselves.

They work in Chrome, Edge and Firefox on a computer, on Android, and on iPhone or iPad from the installed NextLevel MCA app.

## On a computer, inside the CRM

Browsers don't let a page embedded in the CRM ask for permission to show alerts, so NextLevel MCA opens a small window of its own to do it.

<Steps>
  <Step title="Open your notification settings">
    Go to **Settings → Notifications**, or click the NextLevel MCA bell in the CRM header and then **Preferences**.
  </Step>

  <Step title="Click Turn on">
    Under **Pop-up alerts**, click **Turn on**. A small window opens and the button shows **Waiting…**.
  </Step>

  <Step title="Click Allow alerts in the small window">
    The window says **Turn on desktop alerts**: *Get a pop-up on this computer when a lender replies, a merchant signs, or a deal funds, even when the CRM is closed.* Click **Allow alerts**.
  </Step>

  <Step title="Confirm in the browser">
    Your browser asks whether to allow notifications from NextLevel MCA. Choose **Allow**.
  </Step>

  <Step title="Done">
    The window shows **Desktop alerts are on** and closes by itself. Back in the settings, **Pop-up alerts** reads **On for this browser**.
  </Step>
</Steps>

Clicking an alert opens the deal inside the CRM.

<Tip>
  Click **Send a test** next to the button to make sure it works. See [Sending a test notification](/help/test-notification).
</Tip>

## In the phone app or a normal browser tab

When NextLevel MCA is open on its own (the phone app, or app.nextlevelmca.com in its own tab), there's no small window. Go to **Settings → Notifications**, click **Turn on** under **Pop-up alerts**, and allow notifications when your browser or phone asks.

<Note>
  On iPhone and iPad, alerts only work in the NextLevel MCA app installed on your home screen (iOS 16.4 or later), not in Safari. Install it first: see [Opening NextLevel MCA](/help/open-from-crm).
</Note>

## Which events pop up

Only the events with **Push** switched on in your preferences pop up. Most are on by default; **Lender declined** and **Bank statement analysis finished** are off. See [Notification preferences](/help/notification-preferences).

## Turning alerts off

Click **Turn off** under **Pop-up alerts** on the device you want to stop. Other computers and phones keep getting alerts until you turn them off there too.

## Common problems

<AccordionGroup>
  <Accordion title="&#x22;Your browser blocked the setup window&#x22;">
    Your browser stopped the small window from opening. Allow pop-ups for the CRM site (usually an icon at the right of the address bar), then click **Turn on** again.
  </Accordion>

  <Accordion title="&#x22;Alerts are blocked&#x22;">
    At some point you told the browser not to allow notifications from NextLevel MCA. Open the browser's site settings for NextLevel MCA (the icon left of the address in the small window or in an app.nextlevelmca.com tab), set **Notifications** to **Allow**, then try again. In settings the same situation reads: *This browser is blocking alerts from NextLevel MCA.*
  </Accordion>

  <Accordion title="&#x22;Alerts aren't on yet&#x22;">
    Something went wrong in the small window; it shows the reason. The window is only good for five minutes, so if it has been open a while, close it and click **Turn on** again.
  </Accordion>

  <Accordion title="&#x22;On iPhone and iPad, alerts only work in the app on your home screen&#x22;">
    You're in Safari. Install the app to your home screen and turn alerts on from there.
  </Accordion>

  <Accordion title="&#x22;This browser can't show alerts&#x22;">
    The browser doesn't support pop-up alerts. Use Chrome, Edge or Firefox on a computer.
  </Accordion>

  <Accordion title="Alerts are on but nothing pops up">
    Send a test. If the test arrives in the bell but doesn't pop up, check that your computer's own notification settings (and any Do Not Disturb or Focus mode) allow notifications from your browser. Your browser needs to be running to receive alerts.
  </Accordion>

  <Accordion title="It says Turn on again after a browser update">
    Inside the CRM, NextLevel MCA recognises the computer by its browser version, so a big browser update can make it show as off. Click **Turn on** again.
  </Accordion>
</AccordionGroup>


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