> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nextlevelmca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Which mailbox do my emails go from, and how do I set a default?

> How NextLevel MCA picks the From mailbox, and how to set the workspace default for automated emails.

Every email goes from a connected mailbox (see [Connecting a mailbox](/help/email-senders)). This article explains which one is used and how to set the workspace **default**. Setting the default is for admins and anyone with Settings access; picking the From mailbox on an email is for everyone.

## Set the default mailbox

<Note>Admins only (or anyone who can edit Settings).</Note>

<Steps>
  <Step title="Open Settings → Senders">
    You see every connected mailbox in the workspace.
  </Step>

  <Step title="Click Make default">
    On the mailbox you want, click **Make default**. The button changes to **Default**, and the row says *Default for automated emails*. Only a connected mailbox can be the default.
  </Step>
</Steps>

There is only one default per workspace. To move it to another mailbox, first click **Default** on the current one to clear it, then click **Make default** on the new one.

To have no default, click **Default** on the current one. Automated emails then need a deal rep with a connected mailbox.

## Which mailbox automated emails use

Some emails are sent without anyone clicking Send, for example the fresh portal link a merchant asks for when theirs has expired. For those, NextLevel MCA uses the first of these that has a connected mailbox:

1. the deal's **closer**,
2. the deal's **originator**,
3. the person who created the deal,
4. the workspace **default**.

If none of them has a connected mailbox, the email does not go out. Nothing is sent through the CRM instead.

## Which mailbox your own emails use

When you send something yourself, the dialog has a **From** box (**Send From** when submitting to lenders). Whatever you pick there is what's used. Where it starts depends on the dialog:

* **Conversation** tab, **Request documents** and **Portal link**: it starts on your own mailbox. If you have none, it starts on the mailbox you picked last time in this browser, then on the workspace default, then on the first connected mailbox.
* **Submitting to lenders**, **Pitch offer** and **Request contracts**: it starts on the most recently connected mailbox in the workspace. Check it before you send.

The default mailbox is marked *(default)* in the From box.

## Common problems

<AccordionGroup>
  <Accordion title="Could not update the mailbox when I click Make default">
    Another mailbox is already the default. Click **Default** on that one to clear it, then try again.
  </Accordion>

  <Accordion title="The default disappeared">
    A mailbox stops being the default when it is removed or disconnected by its owner. After it's reconnected, click **Make default** again.
  </Accordion>

  <Accordion title="A portal link refresh or automated email never arrived">
    Check the deal's closer or originator has a connected mailbox, or that the workspace has a default that shows **Connected**. A disconnected mailbox is skipped. See [Reconnecting a disconnected mailbox](/help/reconnect-mailbox).
  </Accordion>
</AccordionGroup>


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