> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nextlevelmca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Working hours: choose when your team can see customer data

> Released 2026-10-29 · App, CRM

**2026-10-29**

Admins can now set the hours their team works in **Settings → Team → Working hours**. Outside those hours people can still sign in, but deals, businesses and merchants are paused until their hours start again.

* **Account hours** for everyone, Monday to Sunday, in your account's time zone.
* **One person's own hours**, for someone on a different shift, or **Never paused**.
* **Locked until unlocked**, to pause one person straight away, for example while they're serving notice. Locking and unlocking are recorded in the activity log.

While someone is paused, NextLevel MCA in the CRM and on the phone shows why and when access returns. Their CRM Contacts, Opportunities and Conversations are covered too, along with the CRM's search, and the bell and the ? assistant don't show merchant details. Their own settings and Help stay open, and admins are never paused. Lender replies, emails, workflows, your application form and API keys keep working as usual.

The CRM's own phone app isn't paused. See [Setting working hours](https://docs.nextlevelmca.com/help/working-hours.md).

![Settings, Team, Working hours: Account hours switched on, Monday to Friday 9:00 AM to 5:00 PM, Saturday and Sunday closed. Under People, Test Rep is on Own hours and reads Paused until 9:00 AM tomorrow.](https://mintcdn.com/nextlevel-mca/DKXKisb3UOnKeZuN/images/settings-working-hours.png?fit=max\&auto=format\&n=DKXKisb3UOnKeZuN\&q=85\&s=4eaac6534c9ea3ee6c7db617777c177c)

Settings → Team → Working hours

[← All updates](https://docs.nextlevelmca.com/changelog/changelog.md)


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